- Shipping Method
Q. How do you ship and what is the price?
A. Shipping costs vary depending on your exact location and shipping option.
Q. Why didn't my shipment come in one package?
A. We ship your orders from various international warehouses (US, Canada, Malaysia and Singapore). Our stock is spread out over multiple fulfilment centers in order for them to get to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way. Therefore, the partial shipment could be applied to customers’ order.
Q. Where do you ship?
A. We provide international shipping. However, due to the security reasons, we can’t deliver a shipment to the military area.
Q. How do you ship?
A. We ship orders oversea by mail service. After finishing processing your order, we will send it to the shipping company and it will be completely handled by them. After arriving to your country, it will be handled by your country's postal service. So please kindly contact your local post when it arrives at your country.
- Shipping Time
Q. How long will it take for my order to be delivered?
A. The shipping time will depend on your exact location. However, it usually takes only 10-15 business days for shipping to the US and 15-20 business days for international shipping.
Q. How can I track my order?
A. We will send you the tracking code of your orders to the email that you filled down when placing your orders. This email will also guide you how to track your package. Please note that the tracking information will be displayed 2-5 days after you receiving that email.
Q. When will my tracking information appear?
A. You should see tracking events within 48-72 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to us, i.e. once the shipment has left the fulfillment centre of your online shop.
Q. Why can't I track my order on your website?
A. Please note that the tracking information will be displayed after 2-5 days after being updated. For the first time, it may take a few minutes to get the information from the carrier. Therefore, sometimes you can not find information about your package, please track again later.
Q. Why is my shipment status unchanged?
A. Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs. Please note that tracking information can be displayed after your order started being shipped.
Q. Why do I have to pay an extra free to my shipping company?
A. When your order is ready to ship, we will send it to the shipping company and they will completely handle it. Depends on each shipping company's policy or customs procedure, you might be charged extra fee for the final delivery or the import tax, probably due to your shipping address is in a remote area. In this case, please kindly pay them the required fee to receive your order.
Q. Which currency are you using on the website?
A. Our products are listed in US Dollar. But our system will automatically convert it for you, don't worry!